Shipping policy

Shipping Policy

Order Processing

  • Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Processing Delays: In the event of high order volumes, processing times may be slightly delayed. We will notify you via email if there is a significant delay in the shipment of your order.

Shipping Rates and Delivery Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
  • Domestic Shipping: We offer the following shipping options:
    • Standard Shipping: 3-5 business days
    • Express Shipping: 1-2 business days
  • International Shipping: We do not offer international shipping at present.

Shipping Confirmation and Order Tracking

  • Shipping Confirmation: You will receive a shipping confirmation email once your order has shipped, which will include your tracking number(s).
  • Order Tracking: The tracking number will be active within 24 hours. You can track your order via the provided link in the email.

Shipping Restrictions

  • PO Boxes: We do not ship to P.O. boxes. Please provide a physical address.
  • Countries We Ship To: Currently, we ship to United Kingdom only. If your country is not listed, please contact us at roots.herbalnursing@gmail.com to inquire about shipping options.

Customs, Duties, and Taxes

  • International Orders: Not applicable
  • Domestic Orders: Sales tax is included in your product price.

Damages

  • Roots Herbal Nursing is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. If you find you have any issues with this process please contact me at roots.herbalnursing@gmail.com for support.
  • Save Packaging: Please save all packaging materials and damaged goods before filing a claim. Taking clear photographs inplace as found would be helpful to the claim.

Returns and Refunds

  • For information about returns and refunds, please see our Return Policy.

Contact Us

  • If you have any questions or concerns about your order, please contact us at roots.herbalnursing@gmail.com